We respect your privacy and are committed to protecting your personal information. This Privacy and GDPR Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [https://livecue.ae] (or any related domain operated by LiveCue Dubai) or engage our video production and live event streaming services.
LiveCue Dubai is a video production and live streaming services company based in the Dubai Freezone. The company is currently being established and will operate in full compliance with applicable data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, the EU/UK General Data Protection Regulation (GDPR).
Payment or billing details (processed securely via third-party providers)
Any content, media, or files you share for production purposes
b) Information Collected Automatically
When you visit our website, we may automatically collect:
IP address and device information
Browser type, version, and operating system
Pages visited, time on site, and referring URLs
Cookies and similar tracking technologies (see Section 8)
c) Information from Third Parties
We may receive limited data from:
Social media platforms (if you contact us via Facebook, Instagram, or LinkedIn)
Analytics tools such as Google Analytics
Payment processors or invoicing platforms
3. How We Use Your Information
We use your personal data for:
Responding to enquiries or service requests
Preparing quotations, proposals, and contracts
Providing video production, editing, and live-streaming services
Processing payments and invoices
Managing client relationships and project files
Improving our website and service quality
Complying with legal, tax, or regulatory obligations
We do not manually add anyone to email marketing lists or newsletters.
You will only receive marketing communications if you explicitly opt in through a form or consent checkbox.
4. Legal Basis for Processing (GDPR)
If you are in the EU or UK, we rely on one or more of the following lawful bases:
Contractual necessity: to provide our services or fulfill an agreement with you
Legitimate interests: to improve our services and communicate with clients
Legal obligation: to comply with applicable accounting or regulatory laws
Consent: for optional marketing or updates (only if you opt in)
You can withdraw your consent at any time by emailing denis@livecue.ae
5. How We Share or Disclose Information
We may share your information only when necessary:
With trusted service providers (e.g. payment gateways, hosting providers, subcontracted crew)
With legal or regulatory authorities when required by law
With partner production teams under signed non-disclosure agreements (NDAs)
We never sell, rent, or trade your personal data.
6. Data Retention
We retain personal data only for as long as necessary:
For project and accounting records: up to 7 years
For marketing lists: until you unsubscribe
For video content and raw footage: according to contractual terms or up to 12 months, unless otherwise agreed
After this period, your data will be securely deleted or anonymized.
7. International Data Transfers
As LiveCue Dubai may serve clients globally, your data may be transferred to and processed outside your country, including the United Arab Emirates, United Kingdom, or European Union.
We ensure that any such transfer complies with GDPR-level safeguards through contractual data protection clauses or equivalent mechanisms.
8. Cookies and Tracking Technologies
Our website uses cookies to:
Improve functionality and user experience
Analyze site performance via Google Analytics
Personalize or measure marketing campaigns
You can disable cookies through your browser settings. For more details, see our Cookie Policy.
9. Your Rights (GDPR and UAE PDPL)
Depending on your jurisdiction, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent for marketing
Request a copy of your data (data portability)
To exercise any of these rights, contact us at denis@livecue.ae
10. Data Security
We use industry-standard security measures to protect your information, including:
SSL encryption for all website data
Secure cloud storage for video content
Limited and role-based internal access
Regular system updates and data backups
However, no system is completely secure. You share information with us at your own risk.
11. Third-Party Links
Our website may include links to third-party websites or platforms (e.g., YouTube, Vimeo, Instagram).
We are not responsible for their privacy practices or content. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top will always reflect the latest version.
Continued use of our website or services after updates constitutes your acceptance of the revised policy.
13. Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect anonymized data such as device information, pages visited, and approximate location. IP anonymization is enabled, and data is processed in accordance with Google’s privacy policies. You can opt out of Google Analytics tracking by using browser-based privacy settings or the Google Analytics Opt-out Add-on.
14. Contact Us
If you have any questions or concerns about this Privacy & GDPR Policy, please contact:
